Intent map
What your users are actually asking for. Last 7 days · 3,890 events.
Events / 7d
3,890
12%vs prev 7d
Tracked intents
7
3 under 75% success
Weighted success
86%
across all intents
Failed · 7d
548
runs that didn't succeed
→
48 prompts failed on refund a charge this week. That's where to spend the next hour.
58% of those failures share the same mode: payment gateway timeout.
Intent14-day trendPrompts · 7dSuccess · 7d
Refund a charge
Customers asking to reverse a charge on an order they already received.
1,204
+10%
96%
1,156 ok
Track my order
Where is my order, when will it arrive, why is it late.
880
+8%
92%
810 ok
Reset password
Account access problems, password resets, locked-out users.
642
+7%
88%
565 ok
Change my plan
Upgrades, downgrades, and switching billing tiers mid-cycle.
410
+14%
61%
250 ok
Update payment method
Replacing an expired card, fixing a declined charge, billing details.
318
+8%
74%
235 ok
Cancel subscription
Customers asking to end their subscription or stop renewal.
260
+8%
79%
205 ok
Connect an integration
Setting up Slack, Zapier, or API connections to the product.
176
+28%
69%
121 ok
Showing 7 of 7 intents · clustered from 3,890 events