Intent map
What your users are actually asking for. Last 7 days · 14,217 events.
Events / 7d
14.2k
15%vs prev 7d
Tracked intents
10
2 under 75% success
Weighted success
85%
1%vs prev 7d
Uncategorized
6.4%
4%911 events / 7d
→
435 prompts failed on report a bug / something broken this week. That's where to spend the next hour.
42% of those failures share the same mode: couldn't get reproduction steps.
Intent14-day trendPrompts · 7dSuccess · 7d
Request refund or cancellation
User asks to refund a charge, cancel a plan, or get money back.
3,142
+5%
91%
2,859 ok
Account login / password reset
Can't sign in, didn't receive reset email, 2FA loop, magic link expired.
2,284
+26%
74%
1,690 ok
Compare plans & pricing
Differences between tiers, seat counts, what's included, annual vs monthly.
1,876
+14%
89%
1,670 ok
Status of order / shipment
Where is my order, tracking number, ETA, delivery exceptions.
1,502
+6%
94%
1,412 ok
Report a bug / something broken
Feature isn't working, app crashes, button does nothing, data missing.
1,278
+15%
66%
843 ok
Feature how-to (existing)
How do I do X: keyboard shortcut, filter, view, share, embed.
1,212
+1%
82%
994 ok
Set up integration (Slack/GitHub/Linear)
How to connect, OAuth not working, scopes, where the install button is.
1,144
+17%
81%
927 ok
Greeting / chit-chat
Hello, thanks, ok, this isn't a real question.
627
+6%
98%
614 ok
Export data / GDPR request
Download my data, delete my account, request copy under GDPR or CCPA.
612
+13%
88%
539 ok
Invoice / billing question
Where is the invoice, change billing address, VAT/tax ID, payment failed.
540
+6%
93%
502 ok
Showing 10 of 10 intents · clustered from 14,217 events